Subject: Tech Support Candidate - KHURSHID ALAM
From: KHURSHID ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:48:44 -0500

| | Tech Support Test

Name | KHURSHID ALAM
E-mail | [email-masked]
Phone Number | (201310) 7889542971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amrapali Castle, Sector, chi 5, Greater Noida, Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edique solution pvt. ltd. | Zonal coordinator | Currently working | 15000 + transpportatio + lodge +food
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2. Check network connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.

2.Tap the Bluetooth option.

3.Turn on Bluetooth.

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
More items...

What according to you makes you a good candidate for customer service or technical support job?

1.Approachable personality

2.Understanding of the role

3.Passion for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |