Subject: Tech Support Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:41:24 -0500

| | Tech Support Test

Name | Nikhil Sharma
E-mail | [email-masked]
Phone Number | (91) 8814975707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sirsa, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CRB TECH Solution | Management Trainee | April 2020 | 13,500
Previous Employer 1 | Online PSB Loans | Customer support executive | December 2019 | 15,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i need to know what is the error and why if we take ex. This site can't be reached error
Then first of all i will make sure the internet connectivity is ok after that i will clear cache and cookies in browser or restart the system or i will also check that site is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in mobile
Power on device and in Bluetooth speaker generally they are set device discoverable then i will search the device name in phone and pair the device and its connected

What according to you makes you a good candidate for customer service or technical support job? | A good listener to understand the problem first then we can provide the resolution to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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