Subject: Tech Support Candidate - Saswati Dash
From: Saswati Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:28:45 -0500

| | Tech Support Test

Name | Saswati Dash
E-mail | [email-masked]
Phone Number | (+91) 7978717696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nand Gaon Road, Kosi Kalan , Mathura
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Telecom support documental/verbal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | System Engineer | NA | 29000.00
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all please check your internet connection. Sometimes it might happen that even if the connection is turned on, the speed of connection is low for certain websites of heavy graphics.
2. If the internet is working absolutely fine, kindly check for the browsing history. Delete the cookies/cache files. Websites usually work errant if cookies are loaded.
3. The website should load properly if the issues are as such listed above. If the website has still issue in loading we check for the proxy on the site and make changes accordingly.
4. There you are!!! Good to go!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For connecting a Bluetooh speaker to the cell phone the following things needs to be taken care of:
1. Switch on the speaker and check the connections are made proper.

2. Switch on the bluetooth icon in your cell phone and search for the nearby device.
3. If the speaker switches on with an inbuilt bluetooth, search for the name of the bluetooth speaker in the nearby devices search list of your cell phone.
4. Establish connection to both devices.
5. Your Bluetooth is activated and voila!! ready to go.

What according to you makes you a good candidate for customer service or technical support job?

A candidate for the tech support must have the following qualities:
1. Patience to listen to what the customer asks for. Patience is the key to success in any profile.
2. Maintenance of proper details obtained from the customer.
3. Raising an immediate ticket and resolution if possible to be done at our level.
4. If issue needs to be escalated, escalate to senior officials.
5. Maintain proper working hours in office.
4. Reporting for the days task/ closing the tickets(complaints) once resolved should be top priority.
5. Maintaining best courtesy with customer/ co workers/seniors.
6. Scheduling the days task from begining of the day.
7. Neatness/cleanliness of premises, desk,washroom should be a priority for each employee.
8. Attending meetings with a proper timeline.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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