Subject: Tech Support Candidate - Arun Sreekumar Arun
From: Arun Sreekumar Arun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:18:49 -0500

| | Tech Support Test

Name | Arun Sreekumar Arun
E-mail | [email-masked]
Phone Number | (+91) 9447572889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz | Senior insurance operations specialist | | 33000
Previous Employer 1 | Sutherland Global Services | Associate IT helpdesk | Jan 2 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Kindly let me know the exact error message you are getting. As a priliminari step kindly clear the cookies and enable all restrictions in settings. Even after the primary steps, the problem persist, we will fix it on the basis of error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings, turn on mobile phones Bluetooth, similarly turn on the device, click on the search option in mobile Bluetooth and find the device name, once found, please pair it,and go ahead.
What according to you makes you a good candidate for customer service or technical support job? | Customer is the king.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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