Subject: Re: Tech Support Candidate - Taufique Khandwawala
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 21 Jan 2021 14:00:10 +0000

Again just spoke with this guy…how is his English broken?? He speaks perfect English! His salary expectation is high and that is the only issue! Harpreet I have no idea how you are interviewing people!

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 January 2021 at 6:18 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Taufique Khandwawala

Broken English

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 20 Jan, 2021, at 18:03, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Taufique Khandwawala <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 January 2021 at 4:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Taufique Khandwawala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Taufique Khandwawala
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8755152872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Happy   Cyber Security Specialist & Administrator       31/12/2020      40,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  step 1: check internet connection
step 2: reload website
step 3: check for the error code
step 4: troubleshoot network connectivity
step 5: check for proxy if any
step 6: try reconnecting to the internet
step 7: refresh www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone.      step 1: turn on bluetooth settings for the speaker as well as your mobile phone
step 2: from the list of available bluetooth devices on your mobile phone, select the speaker's bluetooth name
step 3: connect your phone to the speaker's bluetooth
step 4: speaker has been connected to your mobile phone
What according to you makes you a good candidate for customer service or technical support job? I am Taufique Khandwawala, completed my B.Tech in Computer Science Engineering with specialization in Cyber Security and Forensics. Currently I am working with a Fintech Startup, “Happy”.

I have taken courses on and attained the following certifications :

• Cyber Security & Forensics Graduate from IBM
• Certified Ethical Hacker (CEH) by EC-Council
• ICSI | CNSS Certified Network Security Specialist
• AWS Certification of Security, Identity & Compliance.
• AWS Certification for Security Fundamentals (Second Edition)
• AWS Certificate for Identity & Access Management - Architecture and Terminology (AWS support) Digital.
• Cisco Networking Academy’s Certification of Introduction to Cyber Security.
• Nessus Deployment Certification from Tenable.
• Certification in Cyber Security For Financial Institution – By The Digital Fifth.

As part of my course curriculum I have done projects on Generating pseudo-random numbers sequence (PNS) for Vernam Cipher using Cellular Automata, Input data validation & Sanitization on chat server, Weather Prediction using ANN & Cryptocurrency Value Prediction based on available datasets.

During my internship in Mumbai Police EOW and Delhi Police Special Cybersecuri Cell, I got an opportunity to gain a hands-on experience working with forensic fools namely Encase, Access Data Forensic Toolkit (FTK 6.4), F.R.E.D, UFED, Axiom, Solo-4, Media Clone and Oxygen Mobile Forensics which is widely used for investigations. As part of the internship, I was also fortunate to be a part of the core team which was responsible to set up Delhi Police’s First Mobile Forensic Van which would be used for forensic investigations on the run.

As part of my current work profile with Happy, I am responsible to design and implement the Data, Network & Physical security of the organization which has provided me with a good understanding and experience of the Cyber Security essentials for the FinTech Industry.

I believe that my education and experience will help me to meet the needs and requirements for any and all vacancies you have available.

I can be contacted at +91-8755152872 or at [email-masked]<mailto:[email-masked]>. I have attached my resume herewith along with my letters of recommendation for your reference.

Thanks & regards,
Taufique.

On a scale of 1 - 5 please rate your fluency in spoken English  4