Subject: Tech Support Candidate - Chiranjeev Mahato
From: Chiranjeev Mahato <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:45:08 -0500

| | Tech Support Test

Name | Chiranjeev Mahato
E-mail | [email-masked]
Phone Number | (91) 9625956381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Walmart | Service desk Engineer | still working | 15k
Previous Employer 1 | GSk | Desktop support | 9 March 2020 | 10k
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 step: We'll check if this website is block or not in browser

2 step: If not then we'll check another website on new tab , if other websites are working fine  only specific site is not working.
3step : Then we'll check different browser sometimes some site are  browser specific.

5 Step : If other browser is also not able to run that website

6 step : Then we'll see if other users can  run this website or not if not

7 step : If other also not able to run this site then there are two possibilities

1) Website server is temporarily down
2) Organization don't allow to open such websites

Step 2:. We'll check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1step : Power ON a blutooth speakers

2 step: Go to phone settings

3 step: Go to blutooth

4 step: ON your blutooth

5 Step: Now pair a new device

6 step: Now you can see here your blutooth speaker. Select it. Then it will get pair with your phone

7 )  Now you can use it.

What according to you makes you a good candidate for customer service or technical support job? | Understand the situation and root problem of the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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