Subject: Tech Support Candidate - wasim akram
From: wasim akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:37:59 -0500

Tech Support
Test

Name

wasim
akram

E-mail

[email-masked]

Phone Number

(91) 8955918111

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mahipalpur New Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland Pvt. Ltd.

Sr. System Engineer

22000

Previous Employer 1

Impact InfoTech

Desktop support
Engineer

31st July 2019

17000

Previous
Employer 2

RASPL

Desktop support Engineer

4th June 2017

15800

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Make sure you're able to load Google.com. Once
this loads, make sure you're able to search. Type something in the Search box,
then select Google Search.If searching does work we cheked url,  If searching
doesn't work, then there's reason to believe that you're not connected to the
Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer.

On a scale of 1 - 5 please rate your
fluency in spoken English

3