Subject: Tech Support Candidate - Krishna Nirmalkar
From: Krishna Nirmalkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:25:20 -0500

| | Tech Support Test

Name | Krishna Nirmalkar
E-mail | [email-masked]
Phone Number | (490024) 6260157694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chhattisgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ascenthr pvt ltd | System engineer | Working | 24200
Previous Employer 1 | IMSI | Desktop support engineer | 1 Aug 2019 | 16000
Previous Employer 2 | NEXSUS SOLUTION PVT LTD | Technical support engineer | 15 march 2019 | 9700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I check first internet connectivity then cable working or not if wifi and Ethernet cable is working good then reset the browser and check current version of browser and that website comfortable or not for that browser then call log with website supporter.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I connect HHD device with printer and speaker I have done only one Bluetooth speaker from one device and using more speakers like f&d zebronic,intex,baot, boult,mi, realme etc.
What according to you makes you a good candidate for customer service or technical support job? | We know user is non technical person so we should handle customer very polite just because they are connect to us always.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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