Subject: Tech Support Candidate - ANOOP KUMAR
From: ANOOP KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:25:04 -0500

| | Tech Support Test

Name | ANOOP KUMAR
E-mail | [email-masked]
Phone Number | (91) 7007143728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BSSITM | System Administrator | 21/1/2021 | 18000/-
Previous Employer 1 | IVSITM | Desktop Support Engineer | 30/7/2016 | 15000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if getting an error opening a website like www.ndtv.com than we have to follow these steps

first clear cookies and cache of your browser and than check that particular site is opening or not

if not than open a another tab in browser and type www.google.com or mozilla.org

if it is working than skip because the problem only happen with certain website.

if this problem still happen with these browsers than check the internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first step:

now power on Bluetooth Speaker

second step:
go to mobile settings option
here find the Bluetooth and power on it.

Bluetooth speaker name will be automatically find by mobile Bluetooth section, click on that name it will ask you to pair your device. after clicking, Bluetooth speaker will be connected with the mobile.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humo

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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