Subject: Tech Support Candidate - Puneet Srivastava
From: Puneet Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 08:16:06 -0500

| | Tech Support Test

Name | Puneet Srivastava
E-mail | [email-masked]
Phone Number | (91) 9369139126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Network devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | DL2 | NA |
Previous Employer 1 | Kaizen IT services | Desktop engineer | Feb, 2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the Internet connectivity on the system.
Check that if other websites are open or not.
If yes, then reload the respective page.
Check if the same error is coming then it may due to website site issue.
Else check what's the error shown on the screen give the screen shots, will help you further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and press the Bluetooth button on it.
Listen the voice coming from thw speaker it's like pairing or searching for devices to connect.
Now turn on the Bluetooth of your mobile and press on the scan/search.
Wait 30-40 secs Bluetooth speaker will be visible on screen with the speaker name/brand name.
Touch the that the mobile is connected to your speaker.

What according to you makes you a good candidate for customer service or technical support job?

Ability to understand the user problem, have patience to understand it.
Get the cause of problem and provide proper guidance to user to interact with the concern team for proper solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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