Subject: Tech Support Candidate - prasidh kumar
From: prasidh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:39:44 -0500

| | Tech Support Test

Name | prasidh kumar
E-mail | [email-masked]
Phone Number | (91) 8929275231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LIFE STYLE INTERNATIONAL PVT LTD | IT EXECUTIVE | JULY 2018 | 18 K
Previous Employer 1 | INSIGMA TECHNOLOGY | US TECHNICAL RECRUITER | MAY 2019 | 19 K
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST OF ALL I CAN CHECK THAT URL. AND ACCESSIBILITY ON THAT USER AND BROWSER OVER ON NETWORK, WHICH HAVE PROVIDED IS LAN OR WAN OR ILL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

OPEN TO BLUETOOTH ON BOTH DEVISES
AND SEARCH ON MOBILE  OVER PAN, WHICH IS SHOWING TO SPEAKER DEVICE THEN CONNECT

What according to you makes you a good candidate for customer service or technical support job? | WHICH IS RESOLVE TO ERROR AND RESOLVED TO TICKETS AS WELL AS POSSIBLE.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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