Subject: Tech Support Candidate - Akash Agarwal Akash
From: Akash Agarwal Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:21:09 -0500

| | Tech Support Test

Name | Akash Agarwal Akash
E-mail | [email-masked]
Phone Number | (+91) 9892531553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shobhna Gramodyog Sewa Samiti | Technical Support | 31 January 2021 | 20000
Previous Employer 1 | Info Services | Desktop Support | 31 December 2018 | 14000
Previous Employer 2 | IT Support | Desktop Support | 22 March 2018 | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the error no if it is error 504 then there will be site or server issue. Other than that we can check whether it can be open using advanced settings or by pop up settings.
Otherwise maybe the site is not secure to run and can be blocked by the firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth on both the devices then search the bluetooth name of speaker on phone then connect the same.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of IT and have over 6 years of experience in the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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