Subject: Tech Support Candidate - Raushan Rai
From: Raushan Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:16:07 -0500

| | Tech Support Test

Name | Raushan Rai
E-mail | [email-masked]
Phone Number | (91) 9810488957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Holisollogistics Pvt. Ltd. | System administrator | 22 October 2020 | 35000/
Previous Employer 1 | Falcon force PTV. Ltd. | System administrator | 20 October 2019 | 24000/
Previous Employer 2 | Pc solutions Pvt. Ltd. | Desktop support | 8 October 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to read error message which showing on browser. I will check network connection LAN/WAN & make sure system will connect with internet & getting vaild IP address. I will make sure our system getting proper internet connection, I will PING any other website. I will clear browser cache & open in new Tab. I believe I will get solutions for this after performing these steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on speaker & in mobile phone, I will go in bluetooth pair setting & search device to connect. After getting the device I will pair with that device.
What according to you makes you a good candidate for customer service or technical support job? | Understanding problem of coustomer & provide him satisfaction solutions is good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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