Subject: Tech Support Candidate - Ramesh Kumar
From: Ramesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:02:01 -0500

| | Tech Support Test

Name | Ramesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9540793885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Botanical Garden Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chrous Tec Pvt Ltd | Server Eng | 20/12/2020 | 25000
Previous Employer 1 | CMS IT Services Pvt. Ltd | IT Executive | 18/10/2018 | 25000
Previous Employer 2 | Randstad India Pvt. Ltd. | IT Engineer | 15/10/2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st find out error code.
What type of error massage coming Accardingly to error massy will follow trouble step.

2nd web site will check cross veryfy to another system. If working another and exciting system website not working.

Delete the clear chache, browsing history. We can try explore changeetc

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth mobile phone and speaker. If automatically pair good other wise we should be pair
What according to you makes you a good candidate for customer service or technical support job? | We should try to resolve issue in single call.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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