Subject: Tech Support Candidate - Alok Singh
From: Alok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:53:03 -0500

| | Tech Support Test

Name | Alok Singh
E-mail | [email-masked]
Phone Number | (91) 8650857905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland global services | Technical support engineer | 31st jan | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Okay so the first thing I will check is what error message I am getting depending on the situation I will proceed .Imagine I get the error message server not found error 404 so in this case I will first check if my device is connected to the internet or not then once confirmed I will try to open same website in different TAB or different browser and check if its working or not If same error than I will proceed with disconnecting the device from internet access then I will connect it back and and check again if not will trying restarting the device hopefully it should work .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all enable the Bluetooth device then enable Bluetooth on our cellphone then go to advance settings search for the device you are trying to connect click on the device name once you find the device in the search list .Once you click on it sometimes it gets automatically connected or sometimes it asks for a pairing code enter the pairing code once paired we are good to go.
What according to you makes you a good candidate for customer service or technical support job? | As I have a decent experience of 3 years in the technical support role handling international clients and managing a team of 15 people make me a perfect fir for this role . I have strong ability to be a team player and an asset to the organisation.I have good experience in both chat and voice support and have worked as subject matter expert as well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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