Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:32:25 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8130866915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware and networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Religare broking limited | Deputy Manager | AFTER 30 DAY'S | 27300
Previous Employer 1 | ilabs | Desktop support Engineer | 28-03-2019 |
Previous Employer 2 | Planman Pvt Ltd | Customer support Engineer | 12-04-2018 |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the internet connection if internet is working.
2- We have check the same on other browser if problem is same on other browser.
3-  we have deleted the history and cache fills and reset the browser if problem is same then check the proxy settings if problem is same. Them coordinate with security team for website access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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