Subject: Tech Support Candidate - Mohd shakir Shakir
From: Mohd shakir Shakir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:30:34 -0500

| | Tech Support Test

Name | Mohd shakir Shakir
E-mail | [email-masked]
Phone Number | (+91) 9412868275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clover | Technical support Engineer | Negotiable | 33273
Previous Employer 1 | PC finance | Sr.IT engineer | 10 sept 2020 | 21300
Previous Employer 2 | Cybix | Server engineer | 30 Nov 2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:Internet check
2:browser compatibility for the site
3:-Is URL allowed in  Antivirus whitelist Sementac antivirus software  or not
4-Proxy setting and add URL, IP in Host file
5:-telnet is available or not
6:-clear browser history and cookies and recheck
7:-https encryption

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Press the power on button of bluetooth speaker
2-look in bluetooth speaker searching LED blinking or not is yes then go on mobile
3-turn on the mobile bluetooth
4-go to mobile bluetooth setting
5-search the bluetooth speaker name in search option on mobile
6-click on bluetooth speaker name
7-and click on paired option

What according to you makes you a good candidate for customer service or technical support job? | Customer query should be listen very carefully to technical support representative . Without proper information we could not provide the better resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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