Subject: Re: Tech Support Candidate - Qasim Rizvi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Jan 2021 04:19:45 -0700 (MST)

His spoke is bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 16:02, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Qasim Rizvi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 21 January 2021 at 2:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Qasim Rizvi 

	

	
	
			Tech Support Test 
		
	Name 	Qasim Rizvi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9953072814 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New Ashok nagar ,Mayur vihar p-1 extension 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Saburi Global World wide services 	Solution engineer 	15 jan 2020 	23000 
Previous Employer 2 	Winsurf technology 	Tech support executive 	5 aug 2016 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	steps will take in order to troubleshoot problem 
1.Open a new tab on your browser to see if you can load another website like google.com ,gmail.com and etc. 
2.Launch any other browser like Firefox or internet explorer ,try to open that site you were problem with. 
3.Try to clear cookies and cache and clear recent history (if required). 
4.Update your browser. 
5.update your java plugins. 
6.turn off AD blocker. 
7.Some viruses and Malware's prevent web pages from opening and loading in any browser. If found so resolve it by using removal tools , it may resolve issue and Follow you to open web pages again. 
8. Reinstall browser (if required). 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps need to connect a Bluetooth speaker to your mobile phones 
1. Go to settings 
2.Tap the Bluetooth option 
3.A list of available devices will be appear 
4. If your speaker is not listed,press the button on your speaker that makes it discover able-it is often a button with Bluetooth symbol on it. 
5. On your mobile select your speaker(should have speakers brand name listed on it /might be random product number). 
6. That's it you are connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Due to my prior experience in customer support in outsourcing industry to resolve query related to product and service as well build customer relationship ,i feel that i am ready for more challenging assignment in innovative company like yours. This position really excites me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4