Subject: Tech Support Candidate - SACHIN GIRI
From: SACHIN GIRI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:09:45 -0500

| | Tech Support Test

Name | SACHIN GIRI
E-mail | [email-masked]
Phone Number | (110053) 7011494284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
service desk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SYSNET | SERVIVE DESK L1 | | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

DETECT THE RROR WHAT KIND OF ERROR SHOWING  IF IT WAS INTERNET REALTED FIRST WE HAVE TO CHECK THE INTERNET CONNECTION IF THE PROBLEM PERSIST THEN WE REFERSH ONCE THE TAB IF AGAIN NOT WORK THEN WE HAVE CLEAR THE BROWSER HISTORY . THEN IT WILL WORK  80 %  PROBLEM RESOLVED AFRES CLEAR THE BROWSER HISTORY

1 . RETRY ONCE - (if not works)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of our mobile then power ON THE BLUETOOTH SPEAKER  thelong press the icon of bluetooth in mobile where we get the device name then tap on then it connect with 2 -5 sec
What according to you makes you a good candidate for customer service or technical support job? | it the way to transfer some technical knowledge on a live platform where people dont know about them but  on   creative mind they will also learn the same
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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