Subject: Tech Support Candidate - HARSHIT PAL
From: HARSHIT PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:02:55 -0500

| | Tech Support Test

Name | HARSHIT PAL
E-mail | [email-masked]
Phone Number | (110059) 7011711650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | uttam nagar new delhi-59
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jeet infotech | desktop Support Engineer L1 | 16 jun 2019 | 15000ctc
Previous Employer 2 | Concentrix Daksh pvt Ltd | desktop Support L2 | 2 oct 2020 | 18000ctc

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i check out internet connectivity on the system, after that i will check the system gets IP or also check the default dns
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly click the Bluetooth button on speaker, after that go to settings on mobile and open Bluetooth devices and scanned it, when Bluetooth speaker name is appear i connect the mobile.
What according to you makes you a good candidate for customer service or technical support job? | technical support job is good for me bcz is have 2 yrs experience in it on the other hand customer service i doesn't have any experience on it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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