Subject: Tech Support Candidate - Sumit Raja
From: Sumit Raja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 05:41:48 -0500

| | Tech Support Test

Name | Sumit Raja
E-mail | [email-masked]
Phone Number | (+91) 7903973150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Fazalpur,Mandavali Delhi 110092
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Hitachi payments services Pvt Ltd | Trainee Software Engineer | 10th Jan 2019 | 14567
Previous Employer 2 | Jispl | System Engineer | NA | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I wil check that the network connection available or not.
Then will refresh the webpage again.
Then will make sure that  and cookies were enabled or not.
Then will clear the cache and cookies.
Will check that the browser is up to date or not .
So there are so many ways we can troubleshoot and will fit rid from the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to on the bluetooth of mobile then switch on the bluetooth speaker and serch the device in mobile then pairing the both. After that speaker gets connected with mobile.
What according to you makes you a good candidate for customer service or technical support job? | My interpersonal, analytical and problem solving skills, enthusiasm, my patience towards customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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