Subject: Tech Support Candidate - Ranjan Kumar
From: Ranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:52:10 -0500

| | Tech Support Test

Name | Ranjan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9899227392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kddi India Pvt. Ltd | ICT Engineer | | 30 K
Previous Employer 1 | Chipin IT solutions | Remote SupportEngineer | June-2019 | 25 K
Previous Employer 2 | World Health Partners | Desktop Support Engineer | Nov-2017 | 16.5 K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will See the error accordingly I will troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 1st I Will Open My Phone Bluetooth (turn on)
Step-2 Then I will scan for Available devices.
Step-3 Once the device will find will make a pair then will connect

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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