Subject: Re: Tech Support Candidate - Pankaj Rawat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Jan 2021 02:48:15 -0700 (MST)

No, not good 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 14:19, Deeksha Dadu <[email-masked]> wrote: 

Doubt but do a quick first round 

From: Pankaj Rawat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 21 January 2021 at 2:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pankaj Rawat 

	

	
	
			Tech Support Test 
		
	Name 	Pankaj Rawat 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9675618459 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
VMware 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro lmt 	Windows and VMware admin 	Notice period is 1 month 	19k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: First I will check the error message 
2: then I will check the proxy address of my computer whether having internet access or not 
3: I will try to ping the website if it's pinging I will check whether any security 
policy is getting apply to the system. 
4: I will clear the cache and history from the browser and restart the computer and try to access the website 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	i will open bluetooth in my device and on speaker also. 
Then I will pair the speaker with my mobile 
And try to play sound whether it's connected or not 
	What according to you makes you a good candidate for customer service or technical support job? 	I am having 3.5 years experience in windows and VMware based products and good communication skills 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4