Subject: Tech Support Candidate - Mohd Mudassir Ul Islam
From: Mohd Mudassir Ul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:39:38 -0500

| | Tech Support Test

Name | Mohd Mudassir Ul Islam
E-mail | [email-masked]
Phone Number | (8077) 31404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT | Associate IT help desk | Currently working | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 Clear the cache and history of the browser
Step 2 Update the browser
Step 3 If that works it would be fine otherwise change the browser and check.
Step 4 Reboot the system
Step 5 If still the problem is not resolved escalate the ticket to the appropriate team for further troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Open Bluetooth on mobile
Step 2  Pair the mobile with the Bluetooth speaker
Step 3 Input the password
Step 4 Device is connected

What according to you makes you a good candidate for customer service or technical support job?

I'm very much interactive with the users
Time spend while troubleshooting the issue with the user is less
Customer satisfaction ratio is 5 out of 5

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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