Subject: Tech Support Candidate - Arjun Sharma
From: Arjun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:30:34 -0500

| | Tech Support Test

Name | Arjun Sharma
E-mail | [email-masked]
Phone Number | (110044) 9716664913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Active

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Server Administrator | 16 Feb 2021 | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we've to see what error whether it is network issue or site unreachable. If network issue, need to check internet connectivity, if it is fine then need to see site is getting blocked or any setting blocking. Based on the error will need to troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock phone
Go to Bluetooth setting
Click search option
See the available Bluetooth which need to connect
Then connect and will be paired

What according to you makes you a good candidate for customer service or technical support job? | To comply customer request and to give best for as technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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