Subject: Tech Support Candidate - Jatin Rawat
From: Jatin Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:30:12 -0500

| | Tech Support Test

Name | Jatin Rawat
E-mail | [email-masked]
Phone Number | (+91) 9667346929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shalimar garden delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CSA | July 2020 | 22000
Previous Employer 1 | Various | Event management | Dec 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first thing that i will look for what the error is, it generally happens if the internet is not working, i will check the internet connection or the lan wire these are mostly the things that create an issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in mobile phone
Turn on the bluetooth speaker set it to pair
Open the bluetooth pairing screen look for the device name
Click on pair device
Device will be paired

What according to you makes you a good candidate for customer service or technical support job? | I offer strong interpersonal skills to develop customer solutions with Leadership qualities. I have good command over oral and written communication to offer my presentational skills. Also able to understand and persuade the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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