Subject: Re: Tech Support Candidate - Renjith Ramachandran
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 21 Jan 2021 02:09:33 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 14:16, Deeksha Dadu <[email-masked]> wrote: 

Check this guy for trainer/project manager position 

From: Renjith Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 20 January 2021 at 8:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Renjith Ramachandran 

	

	
	
			Tech Support Test 
		
	Name 	Renjith Ramachandran 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9567604202 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Thiruvananthapuram 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Eltekon 	Operations 	December 2020 	40000 
Previous Employer 1 	RIMS 	Operations manager 	November 2018 	35000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Check the network signal. If it is low the problem is with the internet connection. 
Step 1.1: If it is related to the internet connection, check the stability of your internet and try reconnecting it. 
Step 2: There might be chances that the web server is down due to heavy traffic or glitches at the server end. In such cases we can either wait and try again later or contact the respective support team. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Switch on the speaker and turn the Bluetooth mode on. 
Step 2: Switch on the Bluetooth connectivity on your phone and search for AVAILABLE DEVICES. 
Step 3: You would see the name of the speaker in the available devices, click on it to pair the devices. 
~ If the speaker is not listed, try switching it off and reconnecting. 
~ Be in the range of speaker. 
Step 4: Once the devices are paired, play the desired audio. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Attention to detail 
2. Good listener 
3. Proficient in communication 
4. Problem solver approach 
5. Analytical skill 
6. Team player 
7. Highly adaptive 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5