Subject: Tech Support Candidate - Satya pal Sharma
From: Satya pal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:54:12 -0500

| | Tech Support Test

Name | Satya pal Sharma
E-mail | [email-masked]
Phone Number | (91) 9013719075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stj electronics pvt Ltd | System Administrator | NA | 29200
Previous Employer 1 | NA | | |
Previous Employer 2 | NQ | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take following steps
1. My system is connected to lan/wifi
2. Internet is working or not by accessing other websites like Google.com
3. If internet is working than try on other device like Mobile or other systems.
4. If website is open on other device than I will going to reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker
2. Go to  piar option on speaker
3. Switch on bluetooth in mobile
4. Scan device
5. Pair device by entering code(It maybe directly in some models of speakers)

What according to you makes you a good candidate for customer service or technical support job? | User satisfaction ratio
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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