Subject: Tech Support Candidate - Rawendra Singh
From: Rawendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:50:44 -0500

Tech Support
Test

Name

Rawendra
Singh

E-mail

[email-masked]

Phone Number

(+91) 8169747239

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Botanical garden

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cms it services

Customer support
Engineer

NA

16000

Previous Employer 1

MIBS

Jr. Engineer

3 aug
2019

11100

Previous Employer 2

PIPL

Dl1

31 dec 2018

8600

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1
check internet connection

Step 2 if issue, then find RTO report of NDTV.COM to check, it is live or
down.

Step 3 Checking of DNS setting

Step 4 checking proxy setting

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 turn on bluetooth of mobile and
speaker.

Step 2 scan bluetooth connection of speaker in mobile

Step 3 click on speaker bluetooth in mobile and it will paired with
mobile.

What according to you makes you a good candidate
for customer service or technical support job?

My
troubleshooting skills and customer handling skill make me good candidate for
technical support job.

On a scale of 1 - 5 please rate your
fluency in spoken English

3