Subject: FW: Tech Support Candidate - Pankaj Rawat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 21 Jan 2021 08:49:21 +0000

Doubt but do a quick first round

From: Pankaj Rawat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 January 2021 at 2:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pankaj Rawat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pankaj Rawat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9675618459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
VMware
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro lmt       Windows and VMware admin        Notice period is 1 month        19k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1: First I will check the error message
2: then I will check the proxy address of my computer whether having internet access or not
3: I will try to ping the website if it's pinging I will check whether any security
policy is getting apply to the system.
4: I will clear the cache and history from the browser and restart the computer and try to access the website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      i will open bluetooth in my device and on speaker also.
Then I will pair the speaker with my mobile
And try to play sound whether it's connected or not
What according to you makes you a good candidate for customer service or technical support job? I am having 3.5 years experience in windows and VMware based products and good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English  4