Subject: Tech Support Candidate - Vinod Kumar Sharma
From: Vinod Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 02:26:18 -0500

| | Tech Support Test

Name | Vinod Kumar Sharma
E-mail | [email-masked]
Phone Number | (91) 9540765652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson India global Services Pvt. Ltd. | Desktop Support | current working | 23k
Previous Employer 1 | IBM India Pvt. Ltd. | Desktop Support | Dec 2018 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

•Installation and configuration of various OS,
Windows 10, 8.1, 7, and Linux.
•Installation and configuration Window Server
2019, 2016, 2008 and 2003.
•Windows Server, AD, DNS, DHCP installation and
configuration.
•Switching technology such as VTP, STP and
Native VLAN and Ether channel.
•Knowledge of networking technology such as
TCP/IP, RIP, EIGRP and OSPF.
•Routing and switching.
•Making cross cable and straight cable.
•Installation and configuration Hardware devices (Printers Device, Modem, Scanner, Web-cam etc.) and Trouble-shooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth and search Bluetooth speaker click to connect after working it
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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