Subject: Tech Support Candidate - Pratibha Thakur
From: Pratibha Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 02:16:28 -0500

| | Tech Support Test

Name | Pratibha Thakur
E-mail | [email-masked]
Phone Number | (201301) 9205128835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Microsoft Excel, Advanced Excel, Microsoft PowerPoint, Microsoft Word, MySQL.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vinculum Solution Pvt. Ltd | Product Specialist (Implementation & Support) | 2018 to Present | 25k
Previous Employer 1 | I-Energizer | Sr. Customer Support Executive | 30 May 2017 | 15k
Previous Employer 2 | Softlogique IT Solution Pvt. Ltd | Sr. Customer Care Representative. | 30 Sep 2018 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Refresh My URL
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More, Refresh.
Tap the name of the Bluetooth device I want to pair with my device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

To land a good customer service job, have a caring attitude in general about helping people.
The ability to be relatable. Customers want to feel like they can relate to the people they are working with.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |