Subject: Tech Support Candidate - Kumaresh Chandra Kumaresh
From: Kumaresh Chandra Kumaresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 02:09:54 -0500

| | Tech Support Test

Name | Kumaresh Chandra Kumaresh
E-mail | [email-masked]
Phone Number | (91) 9534512154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECH LTD | SR EXECUTIVE | Currently working | 35000
Previous Employer 1 | CONCENTRIX | SR REPRESENTIVE | 30-JAN-20 | 28000
Previous Employer 2 | HUGHES | PROJECT COORDINATOR | 30-SEP-19 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step- Check for url whether correct or not
2nd step- Check of the access is allowed on the network
3rd step- clear cache and cookies
4th step- try different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on your mobile and speaker
Scan for the speaker bluetooth on mobile
Select the speaker bluetooth name
It will pair and connect

What according to you makes you a good candidate for customer service or technical support job? | Finding exact issue and resolving in a quick way and thus providing customer satisfaction. If their is a complex issue then starting with basic required troubleshooting and then moving forward with subsequent steps. All this is done with engaging customer and assuring him/her of the resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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