Subject: Tech Support Candidate - puneet kumar rai
From: puneet kumar rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:40:07 -0500

| | Tech Support Test

Name | puneet kumar rai
E-mail | [email-masked]
Phone Number | (000) 75311969689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Alipur)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edelweiss Rural & corporate services ltd | Bossiness Executive | currently working | 38000
Previous Employer 1 | Glory Global Solution (SA) Pvt. Ltd. | Service Engineer | 31 AUG 2017 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will check connectivity
I will restart browser
clear cache storage

if even facing problem will go any expert

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we will turn on both device then i will search Bluetooth using phone then i will click on Bluetooth name and then i will wait for connection.
What according to you makes you a good candidate for customer service or technical support job? | patience, am good listener, and better connection with with client.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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