Subject: Tech Support Candidate - Narveer Deshwal
From: Narveer Deshwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 00:51:35 -0500

| | Tech Support Test

Name | Narveer Deshwal
E-mail | [email-masked]
Phone Number | (+91) 9991677369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palwal ( Haryana )
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI | DL2 | Working | 18447
Previous Employer 1 | Vayam Infosolutions Pvt. Ltd. | DL2 | 31-12-2020 | 17259
Previous Employer 2 | Technet Software Solutions Pvt. Ltd. | Network L1 | 30-06-2015 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Try to open https://www.ndtv.com
2. Check Network Connectivity
3. Open cmd prompt and run tracert command
4.Allow link to open on firewall network .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | on Bluetooth speaker,Open Mobile phone Bluetooth and search bluetooth by name  ,
What according to you makes you a good candidate for customer service or technical support job? | My According Condidate required good communication & Good Techincal knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |