Subject: Tech Support Candidate - Sajim Shekh
From: Sajim Shekh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 23:54:59 -0500

| | Tech Support Test

Name | Sajim Shekh
E-mail | [email-masked]
Phone Number | (91) 8989530075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | C-S-A | 2 feb 2021 | 16800
Previous Employer 1 | Karvy digikonnect | CSO | Dec2019 | 12500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps-
1.you have to check internet connection.
2.check brower pop up notification  is on.
3.clear cache and cookies of your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
1.power on bluetooth device and mobile phone bluetooth.
2.go to the bluetooth settings in the mobile phone and tap on the search icon.
3.Select bluetooth device (device name) and click over there .
4.pair device with your phone ,you get a notification sound connected  in your device and you can see connected bluetooth icon in your mobile phone .

What according to you makes you a good candidate for customer service or technical support job? | I love to learn new things which is related to technology and technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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