Subject: Tech Support Candidate - Ajay Rawat Ajay
From: Ajay Rawat Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 23:35:41 -0500

| | Tech Support Test

Name | Ajay Rawat Ajay
E-mail | [email-masked]
Phone Number | (+91) 9560062160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thomson Digital | Desktop Engineer | | 14500
Previous Employer 1 | Smaran Software Technologies LLP | Engineer | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have checked network connection.
We have checked  web address.
We have checked  proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth in mobile phone.
Tap pair new device.
Tap the name of the Bluetooth device that you won't to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Teamwork
Communication with User.
Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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