Subject: Content Writer Candidate - Anisha Verma
From: Anisha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 12:18:48 -0500

Content Writer
Test

Name

Anisha
Verma

E-mail

[email-masked]

Phone Number

(0657) 9123481207

Where do you
currently live (area)

Jamshedpur, Jharkhand

Please
give us details of your last 3 employments including current. If you've not
worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

Please write a short blog of 300
words on how to manage social media customer service. Below are two reference
blogs. Please keep in mind that we want to jump to points straight away instead
of wasting words on intro etc. 1.
https://blog.hootsuite.com/multilingual-social-media-presence/ 2.
http://veracontent.com/2016/11/22/multilingual-social-media/

Social media has become one of the greatest platform for
interaction among people.With the aid of social media people can connect to
anyone in seconds.The advent of social media makes it equally important to have
an efficient social media customer service as well. It involves activities like
addressing complaints, providing guidance, responding to the difficulties of the
customers and issuing refunds.

A systematic social media strategy should feature the below mentioned components
for smooth and better customer service operations:

1.Addressing to the queries/grievances of the customers- Nothing can be worse
for a brand image than a big fat complaint lingering on its page.If someone
leaves a complaint, waiting for even an hour can make him lose his trust in the
brand.Therefore an efficient and active team dedicated to the queries of the
customers is a must for any social media brand.

2.Monitoring competition- The success of any social media platform do not only
depends on the current customers but also the customers to be. If a particular
brand is providing more features, the customers are entitled to get attracted
towards them.Thus keeping an eye on the competitive brands is essential for the
growth and popularity.

3.Expressing gratitude to loyal customers- The effective way to show the world
that you value your customers is to wow them with consistent appreciations.
Messages like "Thank you for being a part of our family" or "We have
successfully completed ...years of togetherness" goes a long way in winning the
hearts of customers.

4. Regular updating of features- Updating the features and policies of a brand
with respect to the current needs of the customers is a prime aspect in the
success a brand.For example, providing a list of popular queries on the site by
the brand can be really helpful to the customers in understanding and solving
their issues.

Please share links to blogs written by you

https://docs.google.com/document/d/1NbEoE2vAtLcggrNdSmkoYNbQ1jy2u6V_NOD-ojhihxg/edit?usp=sharing

https://docs.google.com/document/d/1KXRMRbISKZnqQUi03FPy8kKCzs1RoFQ0ATkYrbpgpiU/edit?usp=sharing

https://docs.google.com/document/d/1sLmhfIBqN1eF2os_34yejlXDZ5b_8Y-nodvkQI_TAX8/edit?usp=sharing

https://docs.google.com/document/d/1ec5kQO6fw8hkJ-OXkJhwmdyCV2ZGTCBKmdQKsRffWJo/edit?usp=sharing