Subject: Tech Support Candidate - Sarwesh kumar Singh
From: Sarwesh kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 12:13:34 -0500

| | Tech Support Test

Name | Sarwesh kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 7337749831
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Greet technology | Account executive | August 2018 | 12000
Previous Employer 2 | Zinka logistics | Operation | April 2019 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Tell me about a situation where you had to solve a difficult problem. Describe a situation in which you found a creative way to overcome an obstacle. Tell me about a time that you identified a need and went above and beyond the call of duty to get things done.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting - go bluetooth option -on it - than select correct speaker name - than bluetooth is showing connected
What according to you makes you a good candidate for customer service or technical support job? | Solve the query of the customer and also up to date with issue the new things related to query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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