Subject: Tech Support Candidate - Anurag Kumar
From: Anurag Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:33:52 -0500

| | Tech Support Test

Name | Anurag Kumar
E-mail | [email-masked]
Phone Number | (91) 8505886840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Varnan Plus PVT LTD | Analyst | 02-02-2020 | Internship
Previous Employer 2 | Coolwinks Technology PVT LTD | Return executive | 22-07-2019 | 20000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As computer user if I am getting error to access website:
. To run network troubleshoot for internet connection and if there is problem click fix and it would resolve.
. To delete % temp % file using run tool
. To Update system time.
. To Update browser
. For checking internet connection run command prompt and type NETSTAT. It will show send and receive bytes if internet would connected
. Restart system and open browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Power on speaker and set for Bluetooth search
Step 2 Turn on Bluetooth in mobile app and search for name of blutooth speaker.
Step 3 Click Connect wait for confirmation tone

What according to you makes you a good candidate for customer service or technical support job?

Good communication with pleasent tone follow by 7 c's of communication.

Simple and effective written statement follow by 7 c's

Effective response follow response model of thought process -
Comprehension, Retrieval, Judgement & Response

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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