Subject: Tech Support Candidate - Neeraj Nilesh
From: Neeraj Nilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:08:26 -0500

| | Tech Support Test

Name | Neeraj Nilesh
E-mail | [email-masked]
Phone Number | (91) 9990896830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Video conference

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | L2 vip support | | 24500
Previous Employer 1 | Ecom Express pvt ltd | IT Executive | | 21600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet connection, ping the site ,check the site is blocked on proxy server .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth of phone then scan the available device then start pair to the available Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Understand the issue of customer take it on priority.
Ensure the issue resloved in SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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