Subject: Tech Support Candidate - shweta choudhary
From: shweta choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:04:10 -0500

| | Tech Support Test

Name | shweta choudhary
E-mail | [email-masked]
Phone Number | (201005) 9910889985
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | progressive infotech | desktop engineer | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Cable Problem: The cable which is used to connect two devices can get faulty, shortened or can be physically damaged.
Connectivity Problem: The port or interface on which the device is connected or configured can be physically down or faulty due to which the source host will not be able to communicate with the destination host.
Configuration Issue: Due to a wrong configuration, looping the IP, routing problem and other configuration issues, network fault may arise and the services will get affected.
Software Issue: Owing to software compatibility issues and version mismatch, the transmission of IP data packets between the source and destination is interrupted.
Traffic overload: If the link is over utilized then the capacity or traffic on a device is more than the carrying capacity of it and due to overload condition the device will start behaving abnormally.
Network IP issue: Due to improper configuration of IP addresses and subnet mask and routing IP to the next hop, the source will not be able to reach the destination IP through the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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