Subject: Tech Support Candidate - Rahul Mittal
From: Rahul Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:36:33 -0500

| | Tech Support Test

Name | Rahul Mittal
E-mail | [email-masked]
Phone Number | (0) 7065681558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Randstad India Private Limited | Support Engineer | Currently Working | 17973/-
Previous Employer 1 | Progressive Infovision Pvt Ltd | System Administrator | 31/04/2018 | 15256/-
Previous Employer 2 | Futuresoft Solutions Pvt Ltd | DesktopSupport Engineer | 27/06/2017 | 8803/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I'll check the error , which type of error I am getting .
2.Then I'll check proper internet connection LAN or WiFi .
3.If connection is perfect ,then which IP system is taking , if system is taking APIPA IP then I'll release and renew the IP from CMD & If system is taking correct IP then I'll check user having internet access or not .
4.If user having access so I'll check browser for any block website and then I reset the browser and restart the system .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First I'll switch ON the bluetooth speaker  and switch ON bluetooth option in my mobile .
2.Then I'll search for Available devices .
3.Then bluetooth speaker will reflect in the list and then I'll click on speaker which is available in the list .

What according to you makes you a good candidate for customer service or technical support job?

I am listening to customers carefully for their support because If I'll not listen their querries carefully then I can't understand and resolve their issues .
I have good technical knowledge and experience as well .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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