Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:16:27 -0500

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (91) 7755989802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC solution Pvt Ltd | 1 year | | 20500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I have to read error carefully, on the basic of error be will fallow the next troubleshooting step .
Check the URL
Check on another web browser
Check the internet connection .
Check the  LAN cable I'd i have connected with LAn wired

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to switch on our Bluetooth speaker.
Switch on the Bluetooth on mobile and switch on the WiFi .
Click on WiFi then will show the available Bluetooth devices . Click on connect of Bluetooth speaker .

What according to you makes you a good candidate for customer service or technical support job? | Listen the user issue carefully and provide  the permanent solution of that issue and it never come again the same issue and educate the user in effective manner .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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