Subject: Tech Support Candidate - Shahnawaz Anwar
From: Shahnawaz Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:04:10 -0500

| | Tech Support Test

Name | Shahnawaz Anwar
E-mail | [email-masked]
Phone Number | (91) 9935136434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 15 Feb 2021 | 24
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1:. Need to check internet connection
Step2: cache and cookies need to be deleted
3: need to check internet setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth device
Open Bluetooth setting  and search for new device pair
Connect with that Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

Proper resolution
Quick response
Good com skill

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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