Subject: Tech Support Candidate - Renjith Ramachandran
From: Renjith Ramachandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:57:11 -0500

| | Tech Support Test

Name | Renjith Ramachandran
E-mail | [email-masked]
Phone Number | (+91) 9567604202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Thiruvananthapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eltekon | Operations | December 2020 | 40000
Previous Employer 1 | RIMS | Operations manager | November 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the network signal. If it is low the problem is with the internet connection.
Step 1.1: If it is related to the internet connection,  check the stability of your internet and try reconnecting it.
Step 2: There might be chances that the web server is down due to heavy traffic or glitches at the server end. In such cases we can either wait and try again later or contact the respective support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the speaker and turn the   Bluetooth mode on.
Step 2: Switch on the Bluetooth connectivity on your phone and search for AVAILABLE DEVICES.
Step 3: You would see the name of the speaker in the available devices, click on it to pair the devices.
~ If the speaker is not listed, try switching it off and reconnecting.
~ Be in the range of speaker.
Step 4: Once the devices are paired, play the desired audio.

What according to you makes you a good candidate for customer service or technical support job?

1. Attention to detail
2. Good listener
3. Proficient in communication
4. Problem solver approach
5. Analytical skill
6. Team player
7. Highly adaptive

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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