Subject: Tech Support Candidate - Kuldeep Rana
From: Kuldeep Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:54:31 -0500

| | Tech Support Test

Name | Kuldeep Rana
E-mail | [email-masked]
Phone Number | (+91) 9899858611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon Sector 9
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTTDATA | Senior Associate | NA | 31000
Previous Employer 1 | VservIT Solution PVT LTD | System Engineer | 8 OCT 2019 | 17000
Previous Employer 2 | Netconenct Pvt Ltd | System Engineer | 30 Mar 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we will check users having the rights the accessing the internet.

if it's user-based we will run the gpupdate
clear the cache from the system, and also check the proxy.

system internet is working or not, the system is full compliance or not

because it depends on org policy
a couple of org having the policy if your system is not fully compliant so the user will not able to access the internet services.

we will check that thing as well.

we will try to ping the website or try with another browser sometimes websites are having compatibility issues.

we will check another website like google.

if no luck we will take the support from Concern them. (Admin team or Network team, security team.)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on the bluetooth device.
2.) Go to mobile setting Bluetooth setting
3.) Search for new device to pair
4.) Select the name of speaker
It will connect

What according to you makes you a good candidate for customer service or technical support job?

I am Having persuasive Speaking Skills.
also have the ability to Use Positive Language.
I can talk to users with Clear Communication Skills with self-control. I can take responsibility for the role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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