Subject: Tech Support Candidate - Navnit Kumar
From: Navnit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:48:06 -0500

| | Tech Support Test

Name | Navnit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8287041611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saburi TLC | Sr. Software Solution engg | | 32500
Previous Employer 1 | Logic tree software Pvt ltd | Technical support associate | Oct 2017 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First try to check internet connection if it’s works good then try to reset cx browser and still cx have same issue then with cx pwrmission uninstall and reinstall the same browser and also check the installed security software whether any ad ones create any issue or not also check is there any proxy or vpn not interrupt that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on both device Bluetooth
From mobile search the speaker in Bluetooth
Then pair both device
And then click on connect.

What according to you makes you a good candidate for customer service or technical support job? | For technician support we have to fix the cx issue on their first call.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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