Subject: Tech Support Candidate - Suryamani Dixit
From: Suryamani Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:05:05 -0500

| | Tech Support Test

Name | Suryamani Dixit
E-mail | [email-masked]
Phone Number | (+91) 7275389201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India Ptv Limited | Desktop Support Engineer L2 | Na | 12423
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Software Related Issue  :-  We have to check first software version , delete temp , %temp% , prefetch  data from device.

Internet Related Issue :-  If internet is not working through wifi or LAN then we have to check first proxy settings from the run command "inetcpl.cpl" or internet explore.

Hardware Related Issue :- There are various troubleshooting steps for hardware issue depends upon issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable first Bluetooth from mobile phone as well as Bluetooth speaker.
2. Search device to connect from your phone .
3. Finally connect Bluetooth speaker to mobile phone

What according to you makes you a good candidate for customer service or technical support job? | We need to first listen user problem and identify the exact issue and then resolved the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |