Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:45:39 -0500

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (91) 8750085880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland limited | IT Engineer | Currently Working | 37000
Previous Employer 1 | Tarsan Mvas Pvt ltd | Affiliate Excutive | 2 February 2019 | 20000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Internet connection failed
Ans:-Due to internet not working, site is not responding.

2-Server error
Ans:-May be site is not working or not available for some time and you may check the proxy also.

Sometime browser also not supported the sites, for that we can use different browser.

We can restart the system and browser also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth and mobile Bluetooth also and find the correct name and just pair with the speaker.

If you get any error please restart both the devices and try again.

What according to you makes you a good candidate for customer service or technical support job?

1-Be postive and handle all the customers in polite manner.

2-Try to understand the coustemer query and reply accordingly.

3-Please do not speak to much.

4-Try to convenience the coustemer in proper behaviour.

5-If you are not able to solved the coustemer problem then please ask to wait for some time and try to revert the user with proper resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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